Customer Service Agent

DATAMARK, Inc. is seeking an experienced Customer Service Associate to facilitate communication between interpreters and customers, primarily handling customer inquiries and database access.

Location: Thane West, India

Responsibilities

• Determining the language needs of the caller
• Entering appropriate customer information as needed
• Accessing appropriate databases
• Quickly transferring calls to the appropriate staff member
• Providing additional assistance when needed

Requirements

• Excellent customer service, communication and interpersonal skills
• Ability to enter and access information using a computer terminal while responding to customer needs
• Excellent keyboarding skills
• Professionalism, accuracy and speed are essential
• Excellent command of the English Language – no other language skills are required

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Performance Bonus