Customer Retention Specialist

Remote Recruitment is hiring a Customer Retention Specialist for UK-based clients. The role is fully remote, targeting South African professionals, and involves working UK business hours to support customer retention and success.

Location: Remote (South Africa)

Salary: R27,000/month

Responsibilities

• Proactively identify at-risk customers and reach out before they churn
• Conduct empathetic retention calls, resolve complaints and address concerns
• Negotiate contract renewals, upgrades and pricing arrangements
• Design and execute win-back campaigns for recently churned customers
• Track and report retention metrics and customer health scores weekly
• Collaborate with customer success and product teams to improve the experience

Requirements

• 2+ years of customer success, retention or account management experience
• Empathetic and persuasive communicator with strong problem-solving skills
• Comfortable handling difficult conversations and objections confidently
• Experience with CRM and customer success platforms such as Salesforce or Gainsight
• Self-motivated and capable of managing an independent caseload remotely

Benefits

• R27,000/month
• 100% remote, UK business hours
• Career growth and professional development
• Exposure to leading UK businesses and practices