Customer Relations Advisor | Remote Position

Camden is hiring Customer Relations Advisors to support residents and prospects across various communities nationwide. The role involves handling leasing inquiries, service requests, emergency work orders, and community-related questions via multiple digital platforms, requiring multitasking and problem-solving skills in a fast-paced environment.

Location: Remote (US)

Salary: $21–$29/hr

Responsibilities

• Assist potential residents with leasing information, quotes, and scheduling appointments.
• Showcase community features to prospective residents.
• Assist current residents with maintenance requests, emergency dispatch, and community questions.
• Accurately capture resident and prospect information for communication and record-keeping.
• Respond to inquiries via phone, email, SMS, and chat in a timely manner.
• Escalate issues when necessary.
• Use problem-solving skills to handle unpredictable situations.
• Meet performance standards including schedule adherence, handle time, productivity, and call quality.
• Contribute to departmental goals.
• Spend approximately 95% of scheduled time taking calls, with 5% on training and education.
• Assist with additional projects and activities as needed.

Requirements

• Bachelor’s degree preferred.
• Experience in a customer-related field required; multi-family industry or contact center experience preferred.
• Strong customer-focused attitude and problem-solving skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong communication skills and proficiency in Microsoft Office Suite.
• Ability to work various shifts including nights, weekends, holidays, and overtime.
• Bilingual (English/Spanish) a plus.
• Ability to sit for extended periods.
• Reliable internet connection and ability to relocate if needed during outages.
• Willingness to attend work-related events, meetings, and trainings, possibly requiring travel.
• Must have reliable transportation.
• Must have a stable internet connection via Ethernet.
• Adhere to professional image guidelines and be available on camera.
• Responsible for suitable workspace and equipment.
• Work schedule may be adjusted as needed.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401(k) and employee share purchase plan.
• Eligibility varies by employment status.