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NationwideCustomer Support
Consultant, Claims - Indemnity Specialty (Silica)
Any of Nationwide's office locations or fully remote within the lower 48 U.S. states.$97,000.00-$145,000.00 (expected starting range)Posted yesterday
This role involves investigating and managing specialty insurance claims, primarily silica, asbestos, and toxic tort claims, at Nationwide, a Fortune 100 company. The position offers flexibility in work environment and requires expertise in environmental claims and litigation.
Location: Any of Nationwide's office locations or fully remote within the lower 48 U.S. states.
Salary: $97,000.00-$145,000.00 (expected starting range)
Responsibilities
- Completes detailed review and analysis of claims. Investigates liability and damages.
- Brings files to closure, either by voluntary dismissals or by negotiation of settlements.
- Resolves amount of appropriate settlements or grounds for denial. Assists in the drafting of settlement documents.
- Provides reserve analysis to ensure timely and accurate case reserves in according to optimal claims practices.
- Negotiates cost sharing agreements between other insurance carriers and policyholders.
- Maintains current knowledge of assigned insurance lines, court decisions which may impact the claims function, current guidelines and policy changes and modifications.
- Creates and analyzes severe incident reports, reinsurance reports and other information to corporate office, Claims Management and Underwriting.
- Performs continuous review of claims inventory. Prepares appropriate internal reports, memos and analysis on a regular basis.
- Determines duty to defend and selects defense counsel as appropriate. Closely monitors outside counsel's work product. Reviews and gives input in all levels to interrogatories, etc. in each case. Manages litigation when appropriate.
- Serves as company witness on coverage position at depositions. Attends mediation sessions in attempt to resolve claims. Prepares legal audits at various law firms.
- Provides advice, counsel and training to Claims Representatives of all levels. Provides specialized training and consultation to non-claims areas as requested.
- Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.
- Serves as lead Claims representative in area of specialty. Serves as back-up to claims management. Assists with selection and training of new representatives.
Requirements
- Environmental claims experience is highly preferred.
- Technical Knowledge: environmental dangers or environmental legal cases.
- Additional experience in silica or asbestos claims is a plus.
- Undergraduate degree in related field preferred. Post-graduate studies preferred.
- State licensing where required. Relevant professional designations or certifications desirable (CPCU, CLU, IIA, AEI, etc.).
- Eight years of specialty claims experience preferred.
- Proven superior knowledge of the best claims practices used to resolve the most sever and technically complex claims.
- Demonstrated knowledge of insurance contracts and legal aspects affecting regulatory and liability issues that relate to environmental and other specialty claims.
- Proven ability to meet customer needs and provide outstanding service.
- Ability to lead and train employees in all aspects of specialty claims review.
- Advanced verbal and written communication skills.
- Ability to handle and prioritize multiple assignments.
Benefits
- Medical/dental/vision insurance
- Life insurance
- Short and long term disability coverage
- Paid time off (minimum 18 days annually)
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
Additional Information
- Position can be staffed in any of Nationwide's office locations or fully remote.
- Overtime is not eligible (exempt).
- Must be able to make physical inspections, work irregular hours, and travel with possible overnight stays.
- Background and credit check required.
- Application deadline: 06/25/2026.
Location
Any of Nationwide's office locations or fully remote within the lower 48 U.S. states.
Salary
$97,000.00-$145,000.00 (expected starting range)
Category
Customer SupportCompany
NationwideSource
himalayas
Posted
yesterday
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