Clinical Forms Completion Specialist

The Clinical Forms Completion Specialist at HealthMark Group is responsible for managing and processing disability and FMLA forms, ensuring accurate and timely completion to support patients' short-term and long-term leave needs. The role requires communication with medical professionals, adherence to HIPAA regulations, and attention to detail.

Location: Remote

Salary: Pay: commensurate with experience

Responsibilities

• Manage and complete assigned caseload of disability paperwork by gathering medical information on each patient.
• Communicate with various medical professionals to gather information regarding disability leave.
• Apply appropriate medical information to ensure eligibility for disability is accurately captured.
• Enter all assigned requests into a system for further processing and documentation.
• Coordinate return to work transitions, including coordination of any restrictions that may need to be accommodated.
• Answer patient questions via email or telephone and email as they relate to their Disability/FMLA form paperwork.
• Utilize industry-standard responses to complete FMLA/Disability Forms per the type of specialty practice.
• Understand and abide by all HIPAA (Health Insurance Portability and Accountability Act) privacy and security laws.
• Verify patient information using key identifiers.
• Provide attention and care to patients and patient representatives.
• Ensure patient's disability forms are completed after payment within 2 business day turnaround.
• Demonstrates strong self‑initiative and independently manages tasks from start to finish, maintaining accountability for achieving high‑quality results.

Requirements

• Medical office experience required.
• Licensed Practical Nurse/Certified Nursing Assistant or Medical Assistant or other certification preferred.
• EMR experience, preferred.
• Exceptional written and verbal communication skills.
• Thorough and detail-oriented.
• Customer-orientated and professional disposition.
• Windows proficient.
• Ability to self-manage.
• Driven to complete tasks in a timely manner while multi-tasking.