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Cardiac Device Associate Operations Manager
United States, Remote$95,000 - $105,000Posted yesterday
The Associate Operations Manager for CIED monitoring at DocGo's Cardiac RMS division oversees clinical and non-clinical staff, ensuring operational efficiency, quality, and customer satisfaction in remote cardiac device monitoring services.
Location: United States, Remote
Salary: $95,000 - $105,000
Responsibilities
- Provide leadership for a team of 20-25 staff members.
- Mentor and oversee daily activities of team coordinators.
- Ensure proper staffing and scheduling for clinics.
- Participate in management and quality improvement meetings.
- Review and approve timecards and conduct audits.
- Lead incident review processes and stakeholder communication.
- Conduct team meetings and team-building activities.
- Set expectations, goals, and review KPIs.
- Mentor and develop staff, provide performance feedback.
- Ensure compliance with standard operating procedures.
- Implement performance improvement plans.
- Facilitate clinic onboarding and communication with clients.
- Build relationships with clients and address clinical issues.
- Participate in customer success meetings.
- Assist in recruiting and training staff.
- Adhere to company policies and contribute to policy development.
- Communicate regularly with management about team performance and staffing.
- Perform other assigned tasks.
Requirements
- Experience supervising or managing a large team.
- Scheduling experience.
- Strong organization skills.
- Problem-solving skills.
- Attention to detail.
- Proficiency in Microsoft Word, Excel, MS Teams.
- Excellent verbal and written communication skills.
- IBHRE Certification preferred.
Benefits
- PTO
- Medical, Dental and Vision coverage with company and individual contributions.
- 401k (individual contribution only)
- Paid Sick Leave