Associate Implementation Specialist (Remote, Any State, US)

The Implementation Specialist is responsible for end-to-end delivery of Group Benefit Solutions product implementations for new and existing clients, ensuring timely, accurate, and high-quality execution. The role involves managing implementation processes, providing client guidance, and coordinating with internal teams in a fully remote setting.

Location: Remote

Salary: $65,000-$85,000

Responsibilities

• Owns the full lifecycle of assigned implementations, including enrollment readiness, data exchange setup, contract delivery, configuration, premium administration actions, and transition to service.
• Leads implementations independently with accountability for timeliness, accuracy, and quality.
• Establishes and manages milestone timelines, proactively identifying risks and driving resolution.
• Coordinates and aligns internal stakeholders including Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, Claims, Sales, and Account Management.
• Ensures deliverables meet standards, processes, and service expectations.
• Maintains comprehensive documentation throughout the process.
• Serves as primary implementation lead and point of contact for clients, brokers, and internal partners.
• Provides guidance and education on plan design, enrollment, data exchange, and workflows.
• Interprets client needs into operational requirements.
• Advises clients on processes, timelines, risks, and best practices.
• Manages expectations through communication and issue resolution.
• Applies knowledge of Group Benefit products to ensure client readiness.

Requirements

• 1–2 years of experience in insurance, benefits, or related industry.
• 1–2 years of client-facing or customer-facing experience preferred.
• Working knowledge of Group Benefit products.
• Strong organizational skills.
• Effective written and verbal communication skills.
• Ability to exercise sound judgment within policies.
• Bachelor’s degree preferred or equivalent work experience.

Benefits

• Full package of benefits including leave programs, adoption assistance, and student loan repayment.
• Opportunity to grow skills and contribute to meaningful work.
• Inclusive workplace culture.

Additional Information

• This role manages implementations for policies with fewer than 1,000 lives.
• Does not supervise employees but may provide informal guidance.
• Overtime eligible: Exempt.
• Discretionary bonus eligible: Yes.
• Salary range: $65,000-$85,000.