Application Support Specialist

An experienced Application Support Specialist to provide second-level application support, drive business processes and system optimisation, and deliver user training across multiple enterprise platforms.

Location: George Town, Cayman Islands

Responsibilities

• Monitor and diagnose second-level support for enterprise systems and applications, including Workplace, PMWeb, Prophix, Dynamics 365 (F&O, Business Central, CRM), Sage, Counterpoint, Oracle Micros and Symphony
• Troubleshoot and resolve application issues in collaboration with vendors and internal teams
• Install and update client/server software and service packs
• Configure and deploy POS devices and related software
• Maintain application documentation, workflows, and software asset records
• Support business process improvement initiatives through application configuration and optimisation
• Ensure systems are aligned with organisational requirements and best practices
• Deliver training to end-users on modified, upgraded, or newly implemented systems to ensure effective usage
• Mentor junior team members by providing guidance, knowledge sharing and support for their professional development

Requirements

• A bachelor’s degree in information technology or a business-related discipline, or equivalent combination of education and relevant experience
• ITIL 4 Foundation, Microsoft Azure Administrator Associate, Microsoft Power Platform Fundamentals, Dynamics 365 Fundamentals (ERP), and Project Management Fundamentals or equivalent required
• A minimum of 5 years’ experience in ERP/business application or IT support, with an emphasis on application management and business process optimisation
• Proficiency with Citrix environments, including remote desktop and application delivery and Microsoft Azure; experience with SharePoint Online is an asset
• Solid expertise in Microsoft Windows 10/11 and Windows Server 2016 or newer
• Working knowledge of Active Directory, including user and group management, DNS, and domain services
• Familiarity with the Microsoft Power Platform (Power BI, Power Automate, Power Apps and Power Pages)
• Direct support and configuration experience with Microsoft Dynamics platforms such as Dynamics GP, Dynamics 365 ERP & CRM, and Business Central
• Experience supporting other ERP/accounting systems such as Sage

Benefits

• Competitive salary and benefits including 100% employer-paid medical insurance premium for the employee
• Employee and employer pension contributions, life insurance and long-term disability coverage (conditions apply)
• Enhanced leave options including vacation, personal days, maternity, paternity, a wellness screening day and continuing professional development opportunities after successful completion of a six-month probationary period