AI Operations Manager

The Patient Collections Specialist manages and collects outstanding patient balances, requiring strong familiarity with electronic medical records, especially eClinicalWorks, and excellent communication skills. The role involves reviewing patient accounts, explaining balances, and processing payments with professionalism and attention to detail.

Location: Remote (Philippines)

Salary: £32,500

Responsibilities

• Review patient accounts to ensure accuracy of balances and identify outstanding payments.
• Interpret and explain insurance ERAs/EOBs to clearly communicate patient responsibility.
• Conduct inbound and outbound calls to patients regarding outstanding balances.
• Engage patients professionally and confidently, even in challenging conversations.
• Send well-written emails to patients when necessary to request payment or clarify balance information.
• Post patient payments to the correct claims within eClinicalWorks (eCW).
• Prepare and issue statements or receipts for patients.
• Maintain detailed and accurate records of communications, payments, and account updates.

Requirements

• Minimum of 1 year of experience in patient collections, healthcare collections, or medical billing.
• Experience working with eClinicalWorks (eCW) or a closely related medical billing system.
• Ability to interpret and explain ERAs/EOBs to patients in a clear, confident manner.
• Strong communication skills—both verbal and written.
• High attention to detail and strong organizational skills.
• Comfortable performing both inbound and outbound patient communication.
• Ability to work independently, prioritize tasks, and manage a high-volume workload.
• Experience handling patient payment posting and generating statements/receipts.
• Prior exposure to high-volume patient account follow-up environments.