AI Automation & Workflow Analyst

The role involves automating and optimizing business processes for WorldVia, a travel advisor network, to improve efficiency across departments. The candidate will work directly with the CEO and various teams to identify bottlenecks, design solutions, and measure success.

Location: Remote (US)

Responsibilities

• Analyze and map existing business processes to identify inefficiencies and automation opportunities
• Evaluate, recommend, and implement AI tools and automation platforms to improve workflows
• Partner with business stakeholders to gather requirements and translate them into AI-driven solutions
• Design and document end-to-end workflows, including process diagrams and automation logic
• Support deployment and integration of AI tools across teams (e.g., sales, operations, customer support)
• Monitor performance of implemented solutions and continuously optimize for efficiency and scalability
• Develop best practices for AI usage, prompt design, and workflow standardization
• Collaborate with technical teams to ensure successful implementation and adoption
• Stay current on emerging AI tools, automation platforms, and industry trends

Requirements

• 3+ years in business analysis, process improvement, operations, or a similar role where you shipped real solutions
• Hands-on experience with AI tools and automation platforms (not just "familiar with" — you've actually built and shipped things with them)
• Strong process mapping and systems thinking — you can see how a change in one workflow affects three others
• Experience deploying automation in a business environment where non-technical people had to use it
• Clear communication skills — you'll work with engineers, operations leads, and executives, often in the same conversation
• Familiarity with data analysis, reporting, and performance tracking
• Ability to read, write, and communicate effectively in English at a level necessary to perform the essential functions of the role

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program