Accounts Receivable Representative

The Accounts Receivable Representative at Versant Health is responsible for managing billing, posting payments, reconciling accounts, and supporting month-end close activities within a healthcare finance environment. The role involves communication with clients and internal teams, ensuring accurate account management, and supporting process improvements.

Location: Remote (US)

Responsibilities

• Research & apply daily cash (check, ACH, wires, and credit cards) to accounts using excel spreadsheets
• Support downloading lockbox files and complete reconciliation as needed
• Enter daily/weekly credit/debit adjustments into financial systems
• Work closely with clients, brokers and TPAs on billing, statements, and eligibility issues
• Research, reconcile, audit, resolve, and make balance adjustments on accounts in collaboration with Sr Billing
• Manage tracking of adhoc billing in various systems and apply funds
• Establish work procedures and processes for Billing and Accounts Receivable Department
• Maintain and support SOX and/or SOC control activities
• Support month end close activities across Finance
• Follow departmental procedures including phone and R/T queue responsibilities
• Prepare journal entries and review balance sheets and reconciliations
• Respond to inquiries regarding receivable balances
• Prepare and update Excel spreadsheets for AR and collection efforts
• Support reconciliation activities for month end close
• Resolve issues and direct customers appropriately
• Participate in training and educational activities
• Identify pending issues and escalate as needed
• Communicate effectively with internal/external departments
• Assist in special projects and process improvements
• Diffuse and escalate challenging situations
• Perform other duties as assigned

Requirements

• High School Diploma/GED or equivalent
• 1-2 years experience in the insurance, health, or vision care industry
• Proven experience in Accounting – Accounts Receivable and Collections
• 2-3 years of Accounts Receivable experience preferred
• Skilled in Microsoft Excel and Word, including formulas and vlookup
• Prior experience in customer service and/or accounting knowledge preferred
• Excellent computer skills and communication skills
• Ability to prioritize multiple tasks

Benefits

• Health and dental insurance
• Tuition reimbursement
• 401(k) with company match
• Pet insurance
• No-cost vision insurance for employee and dependents
• Paid time off and holidays
• Retirement savings with employer contribution
• Employee wellness resources
• Professional development opportunities
• Flexible work arrangements
• Employee assistance programs

Additional Information

• This role is hourly paid, with compensation determined during hiring.
• Compliance with HIPAA and data security guidelines is required.
• Versant Health promotes diversity and equal employment opportunity.