Account Manager Commercial (M/W/D)

Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch-over their own infrastructure, internet safety, reduce crime, and catch bad guys. The company is looking for an Account Manager to act as a trusted advisor, manage customer relationships, and drive account growth.

Location: East Coast, USA

Responsibilities

• Ownership of an account portfolio and accountability for each customer's performance.
• Manage the full customer journey from onboarding and adoption to renewal and expansion.
• Develop and maintain strategic relationships with decision-makers and key stakeholders.
• Proactively identify customer risks and develop mitigation plans.
• Identify growth opportunities for up- and cross-sell.
• Develop, deliver, and execute success and strategic account development plans.
• Collaborate with internal teams to ensure customer satisfaction and success.

Requirements

• Bachelor’s degree with an interest or background in cybersecurity, law enforcement, or trust and safety.
• 3+ years in B2B Account Management in SaaS or cybersecurity.
• Experience in strategic account and success management, retention, and expansion planning.
• Ability to develop clear action plans for business outcomes.
• Excellent communication skills, negotiation, and customer-centric mindset.
• Problem-solving attitude and goal-oriented.
• Business and sales mindset for win/win solutions.
• Experience with Microsoft Office, CRM (Salesforce), and account management tools.
• Fluent in English.

Benefits

• Insights into the operations of a fast-growing tech scale-up.
• Opportunity to quickly take responsibility and make a lasting impact.
• Motivated and highly international team.

Additional Information

• Maltego offers a dynamic, fast-paced work environment with flat hierarchies.
• Committed to diversity and inclusion.
• Application requires a resume and cover letter highlighting account management experience.