Wireless Systems Technical Support Engineer

A Technical Support Engineer role supporting wireless systems used in 3G/4G/5G networks and broadband systems, with responsibilities including customer support, field installation, and troubleshooting, based in the USA with travel requirements.

Location: USA

Responsibilities

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
• Travel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate wireless solutions
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
• Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
• Utilize Microsoft Office and SQL for documentation and reporting purposes

Requirements

• Associate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering
• Minimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems
• Work experience with Microwave systems is highly desirable
• Knowledge of RF systems theory
• Knowledge of L2/L3 networking & protocols
• US work authorization and residency in the US required
• Availability to travel within USA