Vice President of Operations

The VP of Field Operations for the Northeast United States leads practice operations, focusing on strategic relationship-building, team leadership, and implementing best practices to ensure growth, productivity, and continuous improvement across specialty dental practices.

Location: Northeast United States

Salary: $150,000–$200,000 USD

Responsibilities

• Develop and execute a quarterly practice visit plan, attend bi-weekly site visits, and lead direct reports to maximize growth and financial performance.
• Build strong relationships with partner and associate doctors, sharing strategic goals and addressing escalated issues.
• Oversee onboarding and off-boarding processes for associates, including growth planning and practice support during transitions.
• Coordinate and resolve payroll issues with relevant teams.
• Mentor and develop Regional Directors of Operations (RDOs) through regular 1:1s and individual development plans.
• Realign and expand the RDO team to drive growth and manage regional budgets.
• Conduct monthly operational reviews with RDOs to create and monitor SMART action plans for EBITDA optimization.
• Prepare quarterly business reviews for senior leadership covering achievements, challenges, and growth strategies.
• Identify and resolve operational inefficiencies, optimize scheduling, and ensure capacity utilization.
• Collaborate on strategic initiatives like recruiting, marketing, practice transitions, procurement, technology, compliance, and FP&A.
• Ensure compliance with policies and SOPs.
• Focus on associate doctor retention and engagement.
• Lead and measure outcomes of strategic initiatives, refining processes.
• Implement best practices for revenue cycle management across PMS systems.
• Develop and present business cases for regional growth opportunities.
• Knowledge of call center configurations to ensure immediate patient access.
• Communicate KPI practice performance and use Excel and pivot tables for reporting.
• Cascade change management and communications to RDOs and practice administrators.
• Drive new practice openings, relocations, lease renewals, and equipment acquisitions.

Requirements

• Bachelor's degree in business administration, Healthcare Management, or a related field.
• Minimum of 7 years of experience in operations management within healthcare or dental support.
• Proven leadership in multi-location management.
• Strong leadership, team development, and mentoring skills.
• Expertise in operational planning, process optimization, and change management.
• Excellent communication and relationship-building skills.
• Data-driven with strong analytical skills for KPI monitoring and reporting.
• Proficiency in Excel, pivot tables, and PowerPoint.
• Familiarity with HRIS systems (e.g., UKG), Smartsheet, and workflow tools.
• Knowledge of call center configurations and telephone routing.

Benefits

• Strong annual performance-based bonus plan.
• Medical insurance options (BCBS High Deductible & PPO).
• VSP Vision Coverage.
• Principal PPO Dental Insurance.
• Complimentary Life Insurance.
• Short-term & Long-term Disability.
• Pet Insurance.
• 401(k) plan.
• HSA / FSA Accounts.
• Identity Theft Protection.
• Legal Services Package.
• Hospital/Accident/Critical Care Coverage.
• Paid Time Off.
• Diverse and Inclusive Work Environment.

Additional Information

• Position base pay range: $150,000–$200,000 USD.
• This role is for non-clinical employees; clinical staff are employed by the practice entities.
• Equal opportunity employer, committed to diversity.
• Participates in E-Verify for employment authorization verification.
• Uses mobile messaging for application communication, with opt-out options.