Technical Support (DAYSHIFT, WFH - AU Electrical Industry)

This role is a remote technical support position within the electrical industry, serving as the first point of contact for clients needing troubleshooting assistance. It supports onsite leadership by handling technical issues remotely and ensuring safety and quality standards.

Location: Remote (Philippines)

Salary: $10 AUD per hour

Responsibilities

• Manage incoming technical support calls and emails from clients.
• Provide real-time desktop support for troubleshooting Wi-Fi, inverter resets, and product faults.
• Access client records in HubSpot and Simpro to provide tailored advice.
• Resolve issues at the desktop level or escalate to onsite personnel when necessary.
• Review Job Safety Analysis submissions in Simpro to ensure safety compliance.
• Audit installation photos in Simpro for workmanship quality.
• Log and track warranty claims in HubSpot.

Requirements

• Exceptional verbal and written English (AUS) communication skills.
• Strong technical aptitude for guiding clients through technical processes.
• High attention to detail for safety and quality audits.
• Proficiency in HubSpot and Simpro is highly desirable.
• Patient and professional customer support manner.