Technical Customer Support Agent

Distribusion is a leading ground transportation marketplace connecting bus, rail, and ferry operators with online retailers worldwide. They are expanding globally and seeking a Customer Support Agent for India to enhance partnership quality and support.

Location: Remote (India)

Responsibilities

• Handle incoming requests in English from partners and users regarding bookings, fraud, and technical issues via support channels (email, live chat, phone).
• Collaborate with tech, product, retail, and finance teams to resolve partner inquiries.
• Drive process improvements and advocate for feature enhancements to streamline operations.

Requirements

• Customer Service Experience: solid experience in Customer Service, ideally including technical support; familiarity with Live Chat and Phone support is a plus.
• Group Booking Coordination: experience managing group bookings, including coordinating, quoting, and organizing travel requests from initial inquiry through confirmation and post-booking changes.
• Technical Troubleshooting & Data Analysis: comfortable investigating technical issues by searching logs, interpreting API request/response data, and writing SQL queries.
• Relationship Building & Communication: strong networking mindset with excellent collaboration and communication skills.
• Languages: fluent in English; German or Italian is a plus.
• Organization & Prioritization: highly organized, able to manage multiple initiatives, adapt to shifting priorities, and meet deadlines.

Benefits

• Join a fast-paced travel tech company in a rapidly growing industry.
• Ownership and responsibility from day one, with a direct impact on company success.
• Access to cutting-edge tools and tech stack.
• Work with global companies like Booking.com, Google Maps, Amtrak, Deutsche Bahn, Renfe, SNCF.
• Join an international team of talented and driven people.
• Flexible and remote working conditions, relocation opportunities, and career growth in a developing company.