System Event Manager

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. They design, build, and operate automated delivery drones across two continents, aiming to create the preferred means of delivery for the planet.

Location: Remote (United States)

Salary: $128,000—$170,000 USD + bonus + equity + benefits

Responsibilities

• Lead during cross-functional incidents - orchestrating response efforts, making decisive real-time decisions, and coordinating all necessary stakeholders to safely and efficiently resolve issues
• Manage first level investigation and triage of reported issues in order to determine the impacted systems and coordinate appropriate stakeholders to mitigate any effects
• Thoroughly and carefully document all response actions taken as well as basis for resolution via incident management tooling systems
• Document details, outcomes, and lessons learned from incidents and support documentation of standard solutions per engineering instruction for internal teams
• Recommend procedural improvements and features based on lessons learned from system events
• Assist in creating incident management policies, procedures, and other documentation
• Assist in establishing tooling requirements for incident management
• Assist in creating and delivering training materials for incident management processes to internal teams
• Support tracking and close out of incident investigations and reports
• Travel between Wing sites as needed

Requirements

• 3 - 6+ years of direct experience managing incidents, having served as an Incident Commander or lead responder for high-severity, cross-functional incidents within a complex operational environment.
• Bachelor's degree in a directly related field or equivalent practical experience
• Confident and sound decision-making abilities with strong and creative problem-solving skills
• Ability to monitor and take in multiple information streams while working in real-time, high-pressure environments
• Ability to communicate thoroughly, clearly, and concisely in these high-pressure environments.
• Providing accurate and concise updates to a wide audience of critical stakeholders
• Coordinating with technical, non-technical, operations, and regulatory affairs personnel
• Providing direction to engineering and operations personnel in fast-paced, high-stakes environments
• Ability to communicate with technical and non-technical stakeholders
• Ability to adjust to a changing environment, manage competing and rapidly shifting priorities and deadlines with a strong attention to detail
• Experience with program management, operations process development and emergency or incident response