Support Engineer

Support Engineer role for a company building the future of RMM, requiring extensive MSP or enterprise IT experience, with responsibilities including support, onboarding, automation, and customer engagement.

Location: Remote

Salary: $30–40 per hour

Responsibilities

• Own the full inbound support queue, respond to customer questions, diagnose issues, QA features, and write findings for engineering.
• Meet newly signed customers, understand their infrastructure, onboard them, and train their team.
• Join live support sessions, resolve issues, and be the face of Level support.
• Build reusable automations, record how-to videos, keep documentation, and support community outreach.

Requirements

• 10+ years hands-on MSP technician or internal IT experience managing large-scale environments.
• Deep experience with at least one major RMM platform.
• Strong Windows, macOS, and Linux skills.
• Strong scripting in PowerShell and Bash.
• Experience managing 500+ endpoints, preferably 1,000+.
• Comfortable with customer-facing sessions and technical communication.
• Self-directed, organized, with diagnostic instincts.
• Heavy use of AI tools like ChatGPT.

Benefits

• Enormous ownership and impact.
• Direct access to founders.
• Profitable and growing company.
• Room to grow as the company does.

Additional Information

• Position is fully remote, full-time, with occasional after-hours work.
• Hourly rate is $30–40 depending on experience.
• Application link: https://weworkremotely.com/remote-jobs/level-support-engineer