Suporte Técnico

Support clients with technical assistance, focusing on empathy and proactive service to ensure customer satisfaction with TOTVS products and services.

Location: São Paulo, Brazil

Responsibilities

• Support customer service through TOTVS channels, clarifying low-complexity system doubts, providing close guidance, and recording suggestions and incidents.
• Assist in customer ticket handling with supervision, aiming to meet established goals.
• Record demands in the system with complete evidence for understanding and processing requests.
• Help in triaging customer-opened tickets, reclassifying or categorizing as needed.
• Assist in providing status updates on ongoing demands via phone, email, and support systems.
• Contribute to individual performance indicators such as productivity and satisfaction surveys, as well as team goals.
• Support updating FAQs and knowledge bases with solutions shared with customers.

Requirements

• Higher education or technical course in progress.
• Proficiency in Microsoft Office package.
• Programming logic skills.