Site Reliability Engineer (SRE) - GCP

Seeking a Site Reliability Engineer (SRE) with expertise in monitoring, observability, and reliability engineering to support systems on-premises and Google Cloud Platform (GCP). The role involves designing, operating, and improving monitoring and observability platforms, with secondary backup support for application issues.

Location: Remote (US)

Responsibilities

• Own and operate the monitoring and observability stack across on-prem and GCP environments
• Design, build, and maintain Grafana dashboards for infrastructure, Kubernetes, and applications
• Define, tune, and maintain alerts to ensure high signal-to-noise ratio
• Establish observability standards and best practices across teams
• Improve visibility into system health, performance, and reliability
• Apply SRE principles to improve availability, performance, and resilience
• Define and track SLIs, SLOs, and error budgets
• Participate in on-call rotations and SEV incident response
• Lead or contribute to incident investigations and root cause analysis (RCA)
• Drive preventative actions to reduce repeat incidents
• Support and monitor Kubernetes environments (GKE and on-prem clusters)
• Monitor cluster health, capacity, and resource utilization
• Troubleshoot platform-level issues impacting application reliability
• Collaborate with Platform and Engineering teams on reliability improvements
• Provide L2/L3 application support during resource shortages, high-severity incidents, and peak periods
• Triage and troubleshoot application issues using runbooks and dashboards
• Collaborate with Application Support and Engineering teams during incidents
• Document actions, findings, and resolutions in ServiceNow

Requirements

• Strong experience as a Site Reliability Engineer or Reliability Engineer
• Deep hands-on expertise with Grafana (dashboards, alerting, troubleshooting)
• Solid experience with monitoring and observability systems
• Production experience operating Kubernetes environments
• Experience supporting systems in GCP and on-prem environments (mandatory)
• Strong Linux systems and troubleshooting skills
• Fluent English (written and spoken)
• Ability to work in PST time zone
• Ability to participate in an on-call rotation including weekend coverage

Benefits

• Stable, long-term contract with career growth opportunities
• Private health insurance
• Remote-friendly culture promoting work-life balance
• Continuous training, mentorship, and learning programs
• Free access to AI training resources and tools
• Flexible Paid Time Off (PTO) policy and paid holidays
• Challenging software projects for clients in the US and LatAm
• Collaboration with talented software engineers in Latin America and the US