Service Technical Support VII - Remote Monitoring

The Service Technical Support VII – Remote Monitoring role involves analyzing and diagnosing events from customer equipment via remote monitoring, creating maintenance reports, and providing technical support for site monitoring systems. It is suited for individuals with a technical background in electrical or electronics engineering, with a focus on system diagnostics and customer support.

Location: Remote

Responsibilities

• Monitors, logs, and responds to alarms and events, ensuring timely tracking and resolution of incidents from start to closure.
• Conducts in-depth parametric analysis and diagnostics, assisting junior engineers when needed.
• Provides solutions to diagnosed complex events following predefined procedures.
• Coordinates with internal and external customers to update them on incident status and resolutions via email and phone.
• Generates and reviews specialized reports, including battery and UPS preventive maintenance reports.
• Actively participate in improvement initiatives, seeking innovative ways to enhance processes and system reliability.

Requirements

• Bachelor of Science degree in Mechanical Engineering or Electrical/Electronics Engineering or ECE or directly related degree.
• Associates in Mechanical/Electrical/Electronics/ECE Engineering with 1-2 years’ experience considered.
• Good planning, organizing, documentation, and communication skills (Fluent in spoken and written English).
• Must be team oriented.

Additional Information

• The candidate will embrace Vertiv’s Core Principles & Behaviors to help execute strategic priorities.
• Core Principles include Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
• Strategic Priorities include Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.
• Behaviors include Owning It, Acting With Urgency, Fostering a Customer-First Mindset, Thinking Big and Executing, Leading by Example, Driving Continuous Improvement, Learning and Seeking Development.