Service Center Representative / Représentant de l'équipe d'assistance

Sedgwick is hiring Service Center Representatives to manage data, set up and monitor claims, and communicate with clients and adjusters. The role involves providing excellent customer service in a bilingual environment, supporting multiple clients, and working in a fast-paced setting.

Location: Remote (Canada)

Salary: $18-$21 CAD hourly

Responsibilities

• Monitor incoming claims, verify information, and provide coverage forms to adjusters.
• Send fax confirmation notifications.
• Create and update claim files in client systems.
• Create initial reserves, change or close reserves, and process cheques.
• Update client systems with notes and status, review cheque status.
• Create or save documents related to communication.
• Process estimate requests and update claim statuses.
• Review and complete daily reports.
• Communicate with clients and adjusters.
• Respond to inquiries and perform other duties as required.

Requirements

• High school diploma or GED, college courses preferred.
• Bilingual in French and English.
• At least 1 year of customer service or call center experience.
• Knowledge of medical terminology and claims management.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and Windows environment.
• Strong organizational skills and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to support multiple clients across communication channels and systems.
• Ability to work independently and in a team.
• Ability to meet performance expectations.

Benefits

• Work in a caring culture with work-life balance.
• Potential for future opportunities.
• Competitive hourly pay based on experience and qualifications.

Additional Information

• This is a candidate pool creation for future opportunities.
• Management can change duties at any time.
• Sedgwick is committed to inclusive, barrier-free recruitment.
• Equal Opportunity Employer.