Senior Software Engineer (SRE), Reliability and Customer Experience

RentRedi is seeking a Senior Software Engineer specialized in reliability and customer experience, focusing on reducing bugs, improving stability, and ensuring seamless interactions for landlords and tenants.

Location: Remote

Responsibilities

• Drive bugs to zero: Own and aggressively reduce our production bug backlog, prioritizing issues that impact customer experience and trust.
• Root cause first, not band-aids: Lead investigations into complex defects, identify systemic causes, and implement durable fixes that prevent recurrence.
• Raise test coverage and quality gates: Expand automated test coverage (unit, integration, end-to-end) for critical paths across Node.js, React, and Firebase; implement safeguards so issues are caught before release.
• Own observability for the core product: Improve and maintain monitoring with Datadog, Sentry, and GCP Cloud Logs / Error Reporting.
• Design dashboards, alerts, and runbooks so that production behavior is visible, actionable, and predictable.
• Make updates with minimal review without introducing additional bugs: Move quickly but safely in an evolving codebase by leaning on tests, logs, and clear rollback paths.
• Make contributions that are easy for others to build on and extend: Write clean, well-structured, well-documented code that accelerates the entire team.
• Plan and deliver reliability-focused enhancements: Prioritize work that strengthens performance, resiliency, and error handling over net-new features in the first phase of this role.
• Instrument key integrations with reliability in mind: Own and stabilize integrations with partners such as Stripe, TransUnion and Zillow.

Requirements

• 10+ years (preferred) experience in software development with JavaScript, with significant time as a senior-level contributor in a fast-paced startup environment.
• 8+ years of experience in Node.js and React, particularly within serverless environments like Cloud Functions or AWS Lambda.
• 5+ years experience working with data architecture and design in NoSQL environments, particularly Firebase Realtime Database.
• Demonstrated ability to deliver with quality and speed, especially when developing features and resolving bugs in production systems.
• Hands-on experience with Datadog, Sentry, and GCP Cloud Logging / Error Reporting or similar observability stacks.
• 5+ years writing clean code with clear, instructional comments and providing high-quality code reviews that minimize bugs and reduce rework.
• Ability to make updates to a large codebase with minimal review, guided by strong testing and observability, without introducing additional bugs.
• Driven toward excellence; proactively learns new tools and techniques that improve team efficiency, reliability, and effectiveness.

Benefits

• Equity (RSA)
• 401(k) matching
• Commuter benefits
• Health
• Vision
• Dental

Additional Information

• When applying, include what interests you most in a role focused on reliability and customer experience.
• Explain why you would be the best fit to drive bugs toward zero at RentRedi.
• Share why you love what you do as an engineer.