Senior Site Reliability Engineer II

Join Instacart as a Senior Site Reliability Engineer I to maintain and improve the platform's operations, ensuring high availability, performance, and reliability through automation, incident management, and infrastructure strategies.

Location: Remote

Salary: $155,000—$195,500 USD

Responsibilities

• Develop scalable infrastructure strategies to ensure high availability, aligning infrastructure planning with product roadmaps, and optimizing cost, risk, and performance with cloud providers.
• Establish and lead incident management protocols and response plans to coordinate rapid responses, investigate root causes, prevent recurrence, and collaborate with security teams to test response readiness and address security risks.
• Continuously monitor performance metrics and trends to proactively identify reliability risks. Regularly refine SLOs, SLIs, and Error Budgets to align with evolving standards and leverage data insights to propose improvement plans and suggest architectural updates to enhance system reliability.
• Oversee regular system evaluations to pinpoint and refine process shortcomings and lead cross-functional projects that promote system optimization and minimize technical debt. Collaborate with product and engineering teams to ensure system enhancements align with user requirements.
• Design and deploy automation tools to streamline deployment and operations, ensuring seamless processes while overseeing the continuous enhancement of automation scripts and frameworks, and rigorously monitor automated systems for performance and reliability. Address and tackle issues in automated environments promptly to reduce disruptions.
• Provide technical guidance to junior colleagues, fostering a collaborative culture for problem-solving and innovation. Organize and lead knowledge-sharing sessions and coordinate training in site reliability best practices to enhance team proficiency.

Requirements

• Proven experience in programming
• Robust knowledge of incident management processes and tools
• Exemplary troubleshooting and problem-solving skills
• Ability to work under pressure and prioritize tasks during high-stress situations
• Expertise in scaling application infrastructure for high availability

Benefits

• Highly market-competitive compensation and benefits
• Eligible for a new hire equity grant and annual refresh grants
• Remote work flexibility