Senior Site Reliability Engineer

Mastercard is hiring a Senior Site Reliability Engineer to lead the reliability, scalability, and production operations of a greenfield application within their enterprise platform. The role involves end-to-end ownership of system reliability, collaborating across engineering and platform teams to ensure services are resilient, observable, and production-ready.

Location: Remote - Utah

Salary: $96,000 - $163,000 USD

Responsibilities

• Drive reliability-focused design in partnership with engineering and platform teams
• Lead architecture and launch readiness reviews, including capacity planning and failure-mode and risk analysis
• Define and enforce non-functional requirements (availability, latency, resilience)
• Own production reliability and service health
• Act as incident commander, leading triage, mitigation, and communication
• Lead blameless post-mortems with clear, actionable follow-ups
• Proactively identify and reduce operational risk across the system
• Define and manage SLIs, SLOs, and error budgets
• Design and operate monitoring and alerting using Prometheus, Grafana, OpenSearch / Elasticsearch, Opsgenie
• Build dashboards aligned to user impact and system health
• Drive automation-first operations to scale systems sustainably
• Enhance CI/CD pipelines (GitHub Actions) with deployment gating and validation
• Identify and resolve performance and reliability bottlenecks
• Improve developer experience through operational tooling and best practices

Requirements

• Years of professional experience operating distributed systems at scale in production
• Strong expertise in Kubernetes and containerized environments
• Strong expertise in observability (metrics, logging, tracing)
• Experience with Spring Boot and/or Golang ecosystems
• Hands-on experience across application, infrastructure, and release pipelines
• Demonstrated ownership of service reliability, incident response, and operational strategy
• Ability to influence system design through technical leadership and data-driven decisions
• Pragmatic mindset—balancing automation, trade-offs, and system evolution
• Experience navigating enterprise environments while maintaining delivery velocity
• Leverages AI tools (e.g., Copilot, ChatGPT, Claude) to accelerate design, coding, and testing, and improve code quality and operational outcomes
• Integrates AI into workflows such as architecture reviews, code generation, testing, and documentation
• Applies strong judgment in production-critical, low-latency environments

Benefits

• Competitive base salary
• Annual bonus or commissions (depending on role)
• Insurance (medical, prescription drug, dental, vision, disability, life)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation and 5 personal days (pro-rated)
• 10 annual paid U.S. observed holidays
• 401k with company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

Additional Information

• All activities involving access to Mastercard assets, information, and networks come with inherent risk and require responsibility for information security.
• Candidates should apply promptly as posting windows may change.
• The role is based in Utah with a salary range of $96,000 - $163,000 USD.