Senior Salesforce Field Service Consultant FSL (528)

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development teams. They are supporting a global organization seeking a Senior Salesforce Field Service Consultant to lead the implementation and optimization of Salesforce Field Service Lightning (FSL) and Depot Repair solutions for complex service operations.

Location: Remote

Responsibilities

• Lead the implementation and optimization of Salesforce Field Service Lightning (FSL) and Depot Repair solutions.
• Configure and manage end-to-end service workflows, including Work Orders, Service Appointments, Dispatcher Console, Mobile Field Service, Asset Management, and SLAs.
• Design and improve scheduling, dispatching, execution, and quality assurance processes.
• Collaborate with ERP and third-party system integration initiatives.
• Define and promote standardized service processes across teams and business units.
• Deliver role-based training sessions and support user adoption initiatives.
• Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
• Support change management efforts to ensure successful platform adoption.
• Provide guidance and best practices for service operations and platform governance.

Requirements

• Salesforce Certified Field Service Consultant certification (mandatory).
• Salesforce Administrator certification (mandatory).
• Salesforce Service Cloud Consultant certification (mandatory).
• 4–7+ years of hands-on experience implementing Salesforce Field Service Lightning (FSL).
• Proven experience with Work Orders, Service Appointments, Dispatcher Console, Mobile Field Service Applications, Depot Repair, Asset Management, SLA Management, Salesforce Integrations.
• Experience leading service transformation or process standardization initiatives.
• Experience delivering user training, documentation, and adoption programs.
• Strong understanding of field service operations and service lifecycle management.
• Excellent communication and stakeholder management skills.
• English proficiency (written and verbal).

Benefits

• Lead enterprise-scale Salesforce Field Service transformations.
• Work with international teams and global service operations.
• Drive meaningful business impact through process optimization and technology adoption.
• Full support from Ubiminds, including career guidance, HR, and administrative services.
• Remote-first culture with international exposure and growth opportunities.