Senior Manager – Learning Experience Design

The Senior Manager - Learning Experience Design provides strategic leadership in AI-enabled instructional design and modern learning approaches to create scalable, learner-centered experiences, focusing on how learning is designed, delivered, and experienced.

Location: Remote (US)

Salary: $9,875.00 - $15,800.00 per month

Responsibilities

• Develop and implement a strategy for using AI (including generative and agentic AI) to enhance learning delivery, content design, and effectiveness
• Drive the shift from traditional “destination learning” to contextual, in-workflow learning experiences (e.g., embedded in CRM, collaboration tools, etc)
• Define how learning platforms, AI tools, and content are orchestrated to deliver a seamless, intuitive learner experience
• Partner with HR Technology / HRIS / HR Ops to ensure systems are connected, scalable, and aligned to deliver an optimized learner experience
• Establish governance for learning tools, content platforms, and AI-enabled solutions
• Translate emerging AI capabilities into practical use cases that improve how learning is created, delivered, and applied on the job
• Lead the adoption of AI-enabled workflows that improve speed, consistency, and quality of learning outputs
• Enable teams to effectively use AI in analysis, design, and development of learning experiences
• Identify and scale repeatable approaches that embed learning into day-to-day work and reduce reliance on formal training
• Lead the evolution from traditional instructional design to modern learning experience design
• Establish standards for performance-based, learner-centered design and agile development
• Define how different modalities (in-person, virtual, on-demand, embedded) are used to drive outcomes
• Improve design quality and throughput through consultation, design thinking, modern templates, tools, and workflows
• Coach and upskill teams on how to act as learning partners, driving contemporary and AI-enabled practices
• Create frameworks for when to build, buy, curate, or outsource learning solutions
• Assess vendors and partners for strategic fit, cost, speed, and quality
• Manage key vendor relationships aligned to learning experience and content strategy
• Define success metrics (learner experience, adoption, speed, business application, efficiency)
• Work with Academy Impact & Insights counterpart to leverage data and stakeholder feedback to continuously improve learning effectiveness
• Provide clear, executive-ready updates on progress and impact

Requirements

• 7+ years of experience in learning and development, instructional design, digital learning, or related roles.
• Strong understanding of instructional design, learning experience design, and performance-based learning.
• Experience applying AI/GenAI to learning (content creation, personalization, workflow integration).
• Ability to lead cross-functional initiatives and influence across technical and business stakeholders.
• Working knowledge of LMS/LXP platforms, with focus on optimizing usage vs. administration.
• Strong communication and ability to translate complex concepts into practical solutions.
• Strong leadership skills.
• Ability to travel occasionally to corporate offices or training opportunities.

Benefits

• Health, dental, vision, paid time off, life insurance and a 401(k) with a company match.
• Mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

Additional Information

• Estimated pay range is $9,875.00 - $15,800.00 per month, with actual pay depending on location, qualifications, and experience.
• This role is bonus or incentive plan eligible.
• Ferguson is an equal opportunity employer and complies with all wage regulations.