Senior Manager, Customer Experience (CX) Technology Engineering

Lead the engineering execution, governance, and operational maturity of Valvoline Global Operations' Customer Experience technology platforms across global markets, partnering with various teams to deliver scalable, secure solutions.

Location: United States

Responsibilities

• Balance engineering and development leadership, release governance, architecture alignment, technical delivery execution, DevOps maturity, and team development across globally distributed engineering teams.
• Ensure enterprise platforms are scalable, supportable, secure, and aligned with enterprise architecture standards and long-term strategic objectives.

Requirements

• Bachelor's degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
• 10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
• 5+ years of leadership experience managing engineering teams within large, complex organizations
• Proven experience leading globally distributed engineering organizations
• Strong experience across Salesforce ecosystems and enterprise integration architectures
• Experience supporting large-scale enterprise transformation initiatives
• Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
• Strong stakeholder communication and cross-functional leadership skills

Benefits

• Reliable enterprise integrations supporting global customer experience transformation
• Improved operational visibility through engineering metrics, governance scorecards, and delivery reporting
• Consistent alignment between Product, Delivery, Architecture, and Engineering responsibilities

Additional Information

• Originally posted on Himalayas