HarnessDevOps

Senior Customer Engineer

Remote - United States/Canada (must be in Central or Eastern time zone)$148,000—$160,000 USDPosted today

Harness is an AI Software Delivery Platform that leverages AI and automation to improve the software delivery lifecycle, helping teams ship faster while maintaining security and governance.

Location: Remote - United States/Canada (must be in Central or Eastern time zone)

Salary: $148,000—$160,000 USD

Responsibilities

Own end-to-end resolution of complex customer issues across the CI/CD stack — pipelines, deployments, runners, artifacts, integrations, and more.
Troubleshoot and debug infrastructure automation from sources such as Cloudwatch, Google Cloud Operations/Stackdriver, and Azure Monitor.
Serve as a CI/CD subject matter expert during onboarding, implementation, and expansion.
Lead incident triage and root cause analysis during escalations.
Provide advanced technical guidance on database integrations, secrets management, and service-to-service communication.
Work with BI and Looker-related data modules and provide scaling, performance, and best practices for embedded analytics.
Troubleshoot and debug SQL transformations and Looker/Big Query data streams.
Develop and share reusable best-practice templates, blueprints, and playbooks.
Act as a senior escalation point for the Customer Engineering team and mentor junior engineers.
Maintain detailed documentation including runbooks, troubleshooting guides, and customer playbooks.

Requirements

5–7 years of experience in a customer-facing engineering role, DevOps, or SRE.
Experience with cloud platforms (AWS, GCP, Azure), especially in automation and cloud cost administration.
Proficient in Linux systems, networking, and distributed architectures.
2–5 years of hands-on experience with SQL and/or Big Query with a strong grasp of BI principles and embedded analytics.
Strong SQL skills with experience in data modeling, ETL design, and working across relational databases.
Hands-on experience with FinOps principles, including showback/chargeback, budgeting, and forecasting. FinOps certification (e.g., FOCP) is a plus.
Looker experience (LookML, dashboard design, performance tuning) is a plus.
Strong communicator with the ability to explain technical concepts to non-technical stakeholders.
Comfortable leading customer calls, trainings, and escalations.
Nice-to-have: scripting in Python and version control (Git).
Experience with CRM/support tooling like Zendesk, Jira, and Confluence.
Tenacious, detail-oriented, and customer-obsessed.