Senior Benefits Analyst

Lumos Fiber is seeking a highly analytical and employee-focused Senior Benefits Analyst to support and enhance employee benefits programs, ensuring compliance and competitiveness while partnering across HR, payroll, vendors, and leadership.

Location: United States

Responsibilities

• Administer and support employee benefit programs including medical, dental, vision, life insurance, disability, 401(k), FSA/HSA, wellness, and leave programs.
• Serve as the primary point of contact for employee benefit questions and provide timely resolution for complex benefits-related issues.
• Support employees regarding eligibility, enrollments, claims issues, leave questions, retirement plan inquiries, benefits changes, and escalations.
• Partner with HR leadership and external vendors to manage open enrollment, employee communications, plan renewals, and ongoing program administration.
• Create clear and engaging benefits communications and educational materials to support employee understanding and engagement.
• Monitor and ensure compliance with ERISA, ACA, COBRA, HIPAA, FMLA, and other applicable federal and state regulations.
• Conduct audits and reconcile benefits billing, enrollment data, and carrier invoices to ensure accuracy across HRIS, payroll, and vendor systems.
• Manage and process all benefits-related invoices including carrier billing reconciliation, invoice audits, payment coordination, enrollment verification, and discrepancy resolution.
• Analyze benefits utilization, financial trends, and market data to support strategic recommendations and continuous program improvement.
• Evaluate current benefits offerings and recommend enhancements based on employee feedback, market trends, competitive benchmarking, and cost analysis.
• Create reports, dashboards, and presentations to support leadership decision-making and benefits strategy discussions.
• Support HRIS and payroll integrations related to benefits administration and identify opportunities for process improvement and automation.

Requirements

• Strong understanding of employee benefits administration, compliance requirements, and industry best practices.
• Advanced proficiency in Microsoft Excel and strong analytical and data interpretation skills.
• Experience working with HRIS platforms, benefits administration systems, and payroll integrations.
• Ability to analyze complex data and translate insights into actionable recommendations.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills with a strong customer service mindset.
• Ability to build collaborative relationships with employees, vendors, and cross-functional business partners.
• Strong attention to detail and commitment to accuracy in benefits administration and reporting.

Benefits

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

Additional Information

• Applicants must be at least eighteen (18) years of age at the time of application.
• Lumos recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and abilities.
• The company provides a work environment that respects dignity and worth, free from all forms of employment discrimination and harassment, in accordance with applicable laws.
• Reasonable accommodations will be provided to qualified individuals with disabilities or based on sincerely held religious beliefs, in accordance with applicable laws.