Remote Customer Service Agent

MCI is a rapidly expanding tech-enabled business services company in the USA, providing CX, BPO, and XaaS solutions across various industries with both on-site and remote contact centers. They focus on delivering high-quality customer experiences while fostering career growth and continuous learning.

Location: Remote (US)

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work from home experience.
• Strong command of the English language.
• Typing speed of 20+ WPM.
• High speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow-up.
• Able to multitask and self-manage effectively.
• Excellent interpersonal skills.

Benefits

• HMO Coverage plus a dependent.
• Dental Coverage with in-house assistance.
• Free meal during training.
• Career growth and learning opportunities.
• Allowances for rice, clothing, laundry, and meals.
• Performance and loyalty bonuses.
• Frequent disinfection and fogging of workplace.
• Opportunities for growth and promotion.
• Employee shuttle services.
• Company retreats and off-site events.
• Social skills development and networking.
• In-office rewards, raffles, recognition gifts, and treats.

Additional Information

• Candidates must complete a full application on the company careers page, including screening questions and a pre-employment test.
• Candidates must reside within 80km of the office.
• Must be authorized to work in the country where the job is based.
• Willing to submit to background/security investigation and drug screening.
• Physical requirements include sedentary work, operating office equipment, and occasional movement.
• The company values diversity and provides reasonable accommodations for disabilities.