Quality Specialist - Specialty Pharmacy

The Quality Specialist at House Rx is responsible for ensuring operational excellence through audits, performance metrics analysis, and supporting quality assurance initiatives in a remote specialty pharmacy setting.

Location: Remote

Responsibilities

• Conduct audits on order processing and patient/caregiver phone calls to ensure accuracy, compliance, and adherence to company standards
• Document findings clearly and provide actionable feedback to relevant teams
• Track and report on quality metrics and team performance, identifying trends and areas for improvement
• Partner with operations, training, and leadership teams to implement process improvements
• Support the development and maintenance of quality assurance documentation and audit tools
• Assist with the creation and delivery of quality-focused training or coaching materials as needed
• Maintain strong working knowledge of platform workflows, SOPs, and clinic-specific requirements
• Escalate quality concerns and support remediation efforts in real-time
• Ensure that all services delivered meet or exceed House Rx’s standards for excellence

Requirements

• Strong foundation in pharmacy operations and passion for quality assurance
• Experience in processing claims, prior authorizations, and dispensing with attention to detail
• Experience with specialty medications and understanding of accuracy importance
• Skilled in identifying errors, inconsistencies, or inefficiencies—and solving them
• Ability to analyze data and synthesize insights
• Proficiency in reporting tools, spreadsheets, and data visualization preferred
• Enjoys working in dynamic, start-up environments where QA processes can be built from scratch
• Proactive, collaborative, and committed to delivering excellent patient experience
• Experience with auditing, QA, or compliance a plus

Benefits

• Supportive culture
• Opportunities to grow and influence operational quality from the ground up
• Paid time off, equity opportunities, and competitive pay
• Generous parental leave
• Competitive healthcare, vision, and dental benefits
• 401k match