Product Manager – Identity, Access Management & Customer Configuration

The Product Manager for Identity, Access Management & Customer Configuration at ENSEK owns a foundational and expanding area of the platform, responsible for authentication, authorization, and configuration of users, roles, AI agents, and customers, ensuring security, auditability, and governance.

Location: United States

Responsibilities

• Own the strategy, vision and roadmap for identity and access management — evolving coverage from human users to AI agents, and incorporating auditing and security governance requirements as they emerge.
• Define and drive product requirements for AI agent identity and permissions, working closely with the AI framework team to ensure agentic systems are appropriately secured, auditable, and governed.
• Lead the customer configuration product area — understanding how configuration needs vary across customer segments and building scalable, self-service capabilities that reduce operational burden.
• Make evidence-based prioritisation decisions across identity, access, and configuration workstreams, estimating effort and value of roadmap items and communicating trade-offs transparently with stakeholders.
• Define and track key product outcomes — implementing dashboards for real-time performance visibility and using data to drive continuous improvement in security posture and customer experience.
• Create and maintain a prioritised roadmap, working with your team to validate what adds value now and in future, drafting PRDs and specifications — leveraging AI to accelerate documentation.
• Build long-term stakeholder relationships, implementing communications strategies and influencing effectively to drive alignment and outcomes.

Requirements

• Demonstrable experience owning and delivering a product or significant product feature end-to-end, ideally in an identity, security, or platform configuration domain.
• Understanding of identity and access management concepts (RBAC, OAuth, SSO, audit logging) sufficient to make credible product decisions alongside engineering and security teams.
• Awareness of security and compliance considerations relevant to agentic AI systems is advantageous.
• Ability to make autonomous, data-informed product decisions and communicate them clearly to technical and non-technical audiences.
• Experience managing complex stakeholder relationships, including senior commercial and security partners.
• Experience working in energy, utility tech, SaaS, or platform-based product environments is advantageous.
• Familiarity with experimentation platforms and AI productivity tools is advantageous.

Benefits

• 25 days’ holiday + bank holidays
• Option to buy or sell 5 extra annual leave days per year
• Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships-Virgin Active, Nuffield, PureGym)
• Pensionwith5% matched contribution
• Regular team‑wide and company‑wide events
• 2 volunteering days per year to give back
• Remote‑first working environment with offices in London and Nottingham

Additional Information

• Originally posted on Himalayas