Mid-Market Account Executive, Americas

Customer.io is a platform used by over 8,000 companies to send automated, relevant messages through email, push notifications, in-app messages, and SMS, leveraging real-time behavioral data. The company is expanding its sales team in the United States and is seeking motivated Account Executives at the Mid-Market level to drive growth and take their sales careers to the next level.

Location: United States

Salary: $95,000 base + $95,000 variable, total $190,000 OTE USD (or equivalent in local currency)

Responsibilities

• Build and manage a sales pipeline through self-sourced and SDR-supported leads.
• Lead full-cycle sales process from prospecting to closing, focusing on new business acquisition within targeted accounts.
• Conduct discovery calls to understand customer needs and position Customer.io's solutions.
• Collaborate with SDR team for lead quality feedback and with Customer Success and Technical Support for post-sale hand-offs.
• Own and report on individual sales metrics, including pipeline status and progress towards targets.

Requirements

• 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts.
• Candidates must be located in the UK, Ireland, or the Americas (Canada and the USA).
• Proven success in new customer acquisition and closing deals within B2B SaaS, preferably MarTech.
• Familiarity with MEDDPICC or similar sales framework supporting consultative selling.
• Excellent written and verbal communication skills.
• Strong problem-solving skills to identify customer needs and position solutions.
• Experience handling mid-market accounts with shorter sales cycles and deals typically under $50,000 ACV.
• Ability to work closely with SDR team for lead generation, managing inbound and self-sourced opportunities.

Benefits

• $95,000 base + $95,000 variable, total $190,000 OTE USD (or equivalent in local currency).
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employee and family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget.

Additional Information

• The hiring process includes a 30-minute video call with a Recruiter, a 45-minute call with the Hiring Manager, and a 60-minute Mock Call with the team.
• Final candidates will undergo background checks and employment verifications.
• Customer.io is committed to diversity, inclusion, and equity, with bias-free hiring practices and community partnerships.
• Interviews are conducted via Zoom, and offers are extended in writing on official company letterhead.