Member of Staff, Systems Reliability Engineering (International Remote Hire)

MEMX is seeking a Systems Reliability Operator to support exchange platforms during US overnight shifts, focusing on incident response, system support, and operational improvements.

Location: Remote (US)

Responsibilities

• Provide support for MEMX exchange platforms including on-call, respond to incidents, and support triaging issues.
• Help isolate and resolve unplanned system outages.
• Work with cross-functional teams to support platform availability, including market operations, systems, networking, and development teams.
• Help improve operational processes such as deployments and upgrades.
• Document actions to facilitate automation.
• Debug issues across different services and interaction points.
• Enhance monitoring and alerting based on symptoms.
• Run nightly processes essential to exchange operations, automating where possible.

Requirements

• Good understanding of Linux and Linux Shell.
• Mid to advanced Linux administration and scripting skills.
• Proficiency in Bash scripting.
• Proficiency in a configuration management tool (Ansible, Chef, Puppet).
• Experience with monitoring tools.
• Familiarity with incident tracking/ticketing systems and escalation procedures.
• 2+ years of experience in an operation support role with incident response.
• Highly curious, detail-oriented, and problem-solving mindset.
• Strong collaboration skills and process improvement mindset.
• Ability to deliver quickly and iterate fast.
• Trading and/or exchange experience is a plus but not required.

Benefits

• Work From Home
• Training & Development
• Wellness Resources
• Additional benefits based on region