Manager of Strategic Customer Success

Ashby is seeking a Manager of Strategic Customer Success to lead a team of Customer Success Managers in serving the company's largest and most complex customers. The role involves helping the team navigate enterprise partnerships, building scalable processes, and advocating cross-functionally to deliver exceptional outcomes.

Location: United States

Salary: $100k–$150k

Responsibilities

• Lead a team of Customer Success Managers in serving large and complex customers.
• Help the team navigate enterprise partnerships.
• Build scalable processes for customer success.
• Advocate cross-functionally to deliver customer outcomes.

Requirements

• Team Leadership & Coaching
• Customer Journey Expertise
• Up Market Motion
• Operational Mindset
• Cross-functional Collaboration
• Problem-Solving Orientation
• Data-Driven
• Customer-First Thinking
• Lifecycle Awareness

Benefits

• Competitive compensation
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave
• $100/month education budget
• Extended health benefits
• Generous equipment, software, and office furniture budget

Additional Information

• Originally posted on Himalayas