Lifecycle CRM Manager

TripleTen is an award-winning online school among technology bootcamps, offering programs in Web Development, Quality Assurance, Data Analytics, and Data Science. They focus on helping people change their lives and succeed in technology, with a high employability rate of 87%. The company guarantees employment after the course and provides flexibility, career mentoring, and portfolio support.

Location: Poland

Responsibilities

• Design and launch onboarding communication flows to reduce early churn and build learning habits.
• Build trigger-based sequences to support student motivation, including reactivation campaigns, early warning interventions, and critical-moment nudges.
• Reduce refund rates through timely, relevant communication to students before they decide to leave.
• Segment the database by behavior and lifecycle status to deliver targeted messages through appropriate channels.
• Drive student engagement and activity via CRM channels such as email, WhatsApp, and SMS.
• Build the referral channel as a scalable system for acquiring new students through existing ones.
• Design end-to-end referral flows from trigger to conversion.
• Test mechanics, offers, and timing; turn data into scalable solutions.

Requirements

• Fluent in English; Spanish is a plus.
• Proven experience in CRM, lifecycle, or email marketing.
• Ability to think strategically and operate independently.
• High attention to detail and operational discipline.
• Strong writing skills with adaptable tone across segments and funnels.
• Experience with Customer.io is a strong plus.

Benefits

• Impact on revenue and core business metrics.
• High autonomy to explore, test, and improve processes.
• Competitive compensation.
• Fully remote collaboration.
• Work alongside an experienced, global professional team.