Level 1 Help Desk Technician

We are seeking a dependable and customer-focused Level 1 Help Desk Technician to join our growing healthcare technology and medical billing organization. This role provides first-line technical support to internal employees across multiple departments, including operations, billing, reporting, and leadership teams.

Location: Northern Ireland

Responsibilities

• Provide first-level support for hardware, software, and account-related issues
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
• Escalate advanced technical issues to senior IT staff when necessary
• Document tickets, troubleshooting steps, and resolutions accurately
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
• Support remote employees using remote access and support tools
• Maintain awareness of HIPAA and security best practices when handling systems and user data
• Deliver excellent customer service and maintain professionalism during high-pressure situations

Requirements

• 1–3 years of prior IT help desk or technical support experience
• Experience supporting Microsoft 365 environments
• Familiarity with Windows and macOS troubleshooting
• Basic understanding of networking concepts, VPNs, printers, and endpoint devices
• Strong communication and organizational skills
• Ability to prioritize tasks and manage multiple requests simultaneously
• Experience with ticketing systems and remote support tools preferred