Learning Solution Support Assistant

A Learning Solution Support Assistant providing technical support for learning platforms, systems, and digital training tools, ensuring smooth operation and support for organizational development initiatives.

Location: Nigeria

Responsibilities

• Provide technical support for learning platforms, digital tools, and related systems to ensure smooth operation and accessibility for users.
• Assist in maintaining network connectivity and resolving basic networking issues affecting learning systems and digital platforms.
• Support the administration and maintenance of Microsoft Windows servers and assist with routine server monitoring and troubleshooting activities.
• Assist with database management activities including database creation, running queries, system backups, and maintaining database integrity using MSSQL.
• Provide technical assistance to internal users, addressing system-related concerns and ensuring issues are resolved promptly.
• Monitor system performance and assist in identifying potential technical issues to ensure minimal disruption to learning operations.
• Work with internal teams and external vendors where necessary to support the implementation and maintenance of learning technology solutions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant experience in IT support, systems administration, or learning technology support will be an advantage.
• Good knowledge of computer operating systems.
• Good knowledge and hands-on experience in computer networking and network technologies.
• Good knowledge of Microsoft Windows servers (knowledge of other server technologies will be an added advantage).
• Working knowledge of databases such as Microsoft SQL Server, including database creation, query execution, management, and backup processes.
• Knowledge of programming languages will be an added advantage.
• Strong verbal and written communication skills.
• Strong analytical and decision-making abilities.