IT Support Manager

Support Manager leading a managed services support team for Microsoft cloud solutions, ensuring high-quality service delivery, service stability, and continuous improvement. Remote role open to Ireland and UK.

Location: Ireland or the UK

Responsibilities

• Lead day-to-day operations of the support team, ensuring high-quality service delivery for Microsoft cloud solutions including Azure, .NET, Business Central, Dynamics 365, and Power Platform.
• Oversee incident, problem, change, and request management processes.
• Manage client relationships, service reviews, and operational reporting.
• Coordinate internal teams and ensure contractual compliance.
• Drive continuous improvement initiatives and embed ITIL-aligned processes.
• Manage team performance, coaching, and development.
• Monitor service performance metrics and support proactive service management.

Requirements

• Strong grounding in ITIL v4 practices (Foundation certification required; Intermediate/Managing Professional desirable).
• Proven experience in managed services delivery coordination within enterprise environments.
• Familiarity with incident, problem, change, and request management processes.
• Experience working in multi-location delivery models, ideally with offshore/nearshore coordination.
• Strong stakeholder management and communication skills.
• Analytical mindset with experience in KPI tracking, reporting, and service performance analysis.
• Exposure to Microsoft technology stack (Business Central, Dynamics 365 or Power Platform).
• Previous experience using ITSM Platform.

Benefits

• Remote working & sustainability benefits.
• Equipment provision (laptop and tools).
• Flexible working hours.
• Health & life insurance.
• Pension scheme.
• Training & development support.
• Sports & social events.
• Employee Assistance Programme (EAP).

Additional Information

• Candidates should demonstrate how they have applied TEKenable's values of resilience, heartfelt service, always striving, and insatiable curiosity in their roles.
• TEKenable fosters a culture of diversity and inclusion, providing equal employment opportunities.