IT Helpdesk Analyst with German and English - Remote

IT Helpdesk Administrator role for individuals with multilingual skills and some experience in desktop support, offering opportunities for growth in a dynamic environment.

Location: Remote (EU)

Responsibilities

• Supports hardware and software platforms
• Provides user management support
• Analyses and resolves hardware and software related problems
• Maintain workstation patching and ensure the required patching level
• Keeps close contact with Service Desk Center
• Manages the desk, sets up and patches PC’s and phones
• Provides people with PC’s set up according to company requirement and in the most efficient way
• Follows standards and procedures regarding use and maintenance of PC’s including software and peripheral equipment
• Creates according to agreements between IT and Operations standard installations for specific groups of users
• Participates in the implementation of new (standard or developed) software
• Tracks all software licenses used in call center and control that all computers are using legal copies of software
• Verifies that no software is installed without proper licenses on PC'S
• Identifies and tags all IT related assets and keeps accurate records of existing assets at call center
• Administers software licenses in use, and keep accurate records.

Requirements

• English level min B2
• German level C1
• Previous experience (6 months or more) in desktop administration, IT support, or a comparable role
• Ability to manage multiple tasks simultaneously and deliver under short deadlines
• Ability to work with minimal supervision, make independent decisions and solve complex problems
• Good understanding of IT support processes, desktop systems, and workplace technology operations
• Ability to work in a dynamic, fast-paced environment
• Demonstrated ability to develop professional relationships and interact with colleagues of all levels
• Solution driven mindset

Benefits

• Daily meal tickets worth 30 RON
• Comprehensive private medical insurance
• Employee Assistance Program Subscription with EAP Romania
• Great discounts at partner shops
• Access to the 7card by Gympass
• Special banking offers
• Referral bonus
• A well-defined career path with many opportunities to grow and explore
• A warm, multicultural environment
• Access to training and development opportunities
• Discover vibrant communities of interest

Additional Information

• Multilingual role requiring Romanian, German, and English languages.
• Full-time, permanent employment.
• Part of Foundever, a company focused on creating positive work experiences.