Implementations Engineer

Portless is a global logistics company redefining the Direct Supply Chain by leveraging a multi-warehouse network to enable brands to scale globally with a seamless onboarding experience. The role involves technical and operational ownership of merchant onboarding, integrations, and operational readiness.

Location: United States

Responsibilities

• Lead the end-to-end onboarding process, providing personalized support and setting expectations for project milestones.
• Develop detailed plans ensuring projects are completed on time and within scope.
• Maintain clear, consistent updates for stakeholders, identifying potential delays before they escalate.
• Lead the integration of client ERP/OMS systems with Portless via API and EDI protocols.
• Oversee the migration of SKU and inventory data, ensuring formats are mapped correctly and validated for accuracy.
• Resolve complex issues during the setup of Shopify configurations and custom integrations.
• Partner with Operations to validate workflows for receiving, picking, and packing.
• Coach merchants on product best practices, labeling, and inbound routing requirements.
• Ensure physical pack stations and replenish strategies are optimized for the merchant's profile.
• Lead the transition from sandbox to production, ensuring all technical and operational "go-live" criteria are met with 100% accuracy.
• Develop comprehensive merchant-specific SOPs and technical maps.
• Conduct formal handoff sessions to the Hypercare and Customer Success teams.
• Act as the primary technical point of contact during the immediate "Day 1" window, resolving any initial friction.
• Conduct post-implementation reviews to identify framework improvements.

Requirements

• Fluent in English: Exceptional communication and presentation skills.
• 3+ Years of Experience: Proven track record in implementation, onboarding, or warehouse technology roles.
• Technical Proficiency: Deep understanding of APIs, EDI standards, and WMS/OMS/ERP configurations.
• Logistics Knowledge: Strong understanding of inventory management, non-bonded/bonded requirements, and e-commerce fulfillment.
• Problem Solving: Advanced analytical skills with data manipulation (Excel/SQL) and a proactive approach to issue resolution.