Growth Marketing Manager

The Renewals Specialist at Amplify manages subscription accounts, focusing on renewals, up-selling, and customer engagement to drive revenue and retention in the educational technology sector.

Location: Remote (US)

Salary: $57,000 - $60,000/yr

Responsibilities

• Drive end-to-end renewal processes for assigned accounts, ensuring timely and accurate completion
• Generate and refine renewal quotes with strong attention to detail
• Proactively engage customers approaching subscription expiration to secure on-time renewals and maximize retention
• Execute high-volume renewal activities, including quoting, follow-up, and coordination
• Maintain professional communication with customers and internal stakeholders throughout the renewal process
• Identify and support cross-sell and upsell opportunities to drive account growth
• Leverage product knowledge to enhance renewal conversations and uncover expansion opportunities
• Collaborate on and escalate service-related issues to ensure timely resolution
• Partner with Account Executives and Customer Success teams on renewal strategy and account alignment
• Maintain accurate pipeline data in Salesforce to support visibility and forecasting
• Ensure renewal activities are properly documented for tracking and reporting
• Meet established workflow SLAs while delivering speed, accuracy, and quality
• Identify and recommend process improvements to increase efficiency and effectiveness
• Support strategic projects aligned with the Renewals team goals
• Pursue ongoing professional development, including product and market knowledge
• Contribute to team knowledge sharing and best practices

Requirements

• Minimum of 2+ years of experience in an educational technology or K-12 school environment
• Experience supporting or managing sales, contract renewals, or customer accounts with a demonstrated track record of success
• Strong technical proficiency in Salesforce.com and Google Workspace or Microsoft Office applications, with the ability to manage, analyze, and interpret data effectively
• Highly organized and dependable, with the ability to prioritize tasks, manage multiple deadlines, and follow through on commitments in a fast-paced environment
• Ability to travel up to 10% for training and national sales meetings

Benefits

• 401(k) plan
• Stock options
• Competitive health insurance and mental health options
• Basic life insurance
• Paid time off
• Parental leave
• Access to development programs

Additional Information

• The gross salary range for this role is $57,000 - $60,000.
• This role is eligible for commission-based pay.
• Amplify is an Equal Opportunity Employer.
• Amplify provides reasonable accommodations for individuals with disabilities.
• A background check will be required for employment.
• Amplify is an E-Verify participant.