Front Desk Guest Experience Associate

Remote Front Desk / Guest Experience Associate role for individuals with diverse backgrounds including fresh graduates, customer service professionals, and healthcare workers, focusing on delivering high-quality guest service in a remote setting.

Location: Remote (Philippines)

Responsibilities

• Handle inbound calls and messages with warmth and professionalism.
• Resolve guest issues by troubleshooting or dispatching ground team.
• Coordinate between guests and staff to ensure property readiness.
• Assist with reservation modifications and follow up for reviews.

Requirements

• Fresh graduate or 1-5 years of experience in Guest Services, Front Desk, BPO customer service, high-end dining, or Healthcare/Medical field.
• Neutral English accent for calls and near-native English for messaging.
• Quick learner, tech-savvy, able to navigate multiple software (PMS, Slack, Airtable).
• Disciplined, proactive, responsible, able to work from home effectively.

Benefits

• 100% remote work from home.
• 10 days Paid Time Off per year, with potential increase.
• Long-term career growth with potential salary increases.
• Comprehensive training on US short-term rental market.
• Supportive and inclusive team environment.