French Speaking iRobot Support Specialist Work Bulgaria

Mercier Consultancy MD is offering a remote position from Bulgaria for a French Speaking iRobot Support Specialist, focusing on customer service and technical support for iRobot products.

Location: Remote (Bulgaria)

Salary: Competitive Monthly Salary, Monthly Performance Bonus, 1500 Euro Signing Bonus, Fully Paid Relocation Package, Fully Paid Training, Health Insurance, And Much More...

Responsibilities

• Respond promptly to customer inquiries in French via phone, email, and chat.
• Provide technical support and troubleshooting assistance for iRobot devices.
• Guide customers through product features, usage, and maintenance advice.
• Document customer interactions and issue resolutions accurately in the database.
• Collaborate with internal teams to escalate complex technical issues.
• Stay updated on product updates, software changes, and company policies.

Requirements

• Fluency in French (spoken and written) is mandatory; English proficiency is a plus.
• Experience in technical support or customer service, preferably in electronics or robotics.
• Strong problem-solving skills and a customer-oriented approach.
• Ability to work independently in a remote setting with excellent time management.
• Familiarity with CRM tools and support software.
• Excellent communication skills and attention to detail.
• Reliable internet connection and a suitable home workspace for remote work.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• 1500 Euro Signing Bonus
• Fully Paid Training
• Health Insurance
• And Much More...