French Speaking Customer Service Representative

MCI is a rapidly growing tech-enabled business services company delivering CX, BPO, and XaaS solutions across various industries with both on-site and remote contact centers. They are committed to career development and industry leadership.

Location: Remote Work-at-Home

Responsibilities

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Handle customer inquiries, complaints, and requests in a professional and timely manner.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Troubleshoot and resolve customer issues while maintaining high service standards.
• Escalate complex issues to the appropriate internal teams when necessary.
• Maintain detailed and accurate records of all customer interactions.
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
• Follow company policies, procedures, and compliance guidelines.
• Collaborate with team members and other departments to ensure seamless customer support.

Requirements

• High School Diploma/GED
• Fluency in French and English (spoken and written)
• Previous experience in a customer service or call centre environment, preferably within a BPO environment.
• Strong verbal and written communication skills.
• Ability to handle high volumes of customer interactions while maintaining quality service.
• Basic computer literacy and experience working with CRM or ticketing systems.
• Strong problem-solving skills and the ability to remain calm under pressure.

Additional Information

• Must be authorized to work in the country where the job is based.
• Willing to submit to background and security investigations, including fingerprinting.
• Willing to submit to drug screening (except in Canada).
• This role requires sitting/standing for long periods, operating office equipment, and occasionally moving objects up to 40 pounds.
• The company provides reasonable accommodations for disabilities as per ADA policies.
• MCI promotes diversity and equal opportunity employment, prohibiting discrimination based on protected characteristics.