Epic Analyst - Cadence

Hummingbird is transforming patient access to healthcare by partnering with healthcare systems to improve how patients access care through technology-enabled services. The company aims to stabilize costs, enhance patient experience, and create meaningful jobs in the healthcare industry.

Location: Remote (US)

Salary: $80,000–$103,000/yr

Responsibilities

• Review and work open tickets for client teams, coordinating with the client and Epic IT to test and migrate changes to production.
• Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation.
• Support configuration and optimization of provider-driven scheduling workflows for referrals and follow-up orders.
• Maintain referral notifications, appointment request reminders, and communication workflows.
• Create and monitor reports in Epic to support workflow responsibilities.
• Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics.
• Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes.
• Provide technical guidance to schedulers, clinic staff, and contact center teams as needed.
• Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution.

Requirements

• 2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration.
• Active Epic Cadence certification; this is a firm requirement.
• Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is.
• Ability to translate operational requirements and client decisions into Epic build without step-by-step direction.
• Comfort leading client-facing meetings with operational managers and clinic stakeholders.
• Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests.
• Clear, direct communication style with both technical and non-technical audiences.
• Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements.

Benefits

• Diverse and inclusive work environment, emphasizing respect, growth, and teamwork.

Additional Information

• The role is part of the Application and Implementation team, with opportunities for growth and certification expansion.