Education Specialist

INNERGY is a cloud-based ERP software company for the woodworking industry, focusing on connecting design, production, and delivery for custom manufacturers. The company values collaboration, creativity, and ownership, and is experiencing growth after acquiring Microvellum.

Location: Remote (US)

Responsibilities

• Develop and deliver educational content including webinars, workshops, video tutorials, documentation, and interactive training materials.
• Facilitate live and virtual training sessions for different user roles and experience levels.
• Partner with Customer Success, Sales, and Product teams to identify customer pain points and create targeted education initiatives.
• Perform simple video editing to support training materials and education initiatives.
• Serve as a public facing representative for INNERGY’s education programs, delivering presentations and workshops regionally.
• Partner with Product Marketing on product launches and go-to-market priorities.
• Plan and execute customer education events, including user conferences, training workshops, and webinars.
• Manage event logistics such as hotel contracts, scheduling, speaker coordination, presentation assets, technology setup, registration, rehearsals, scripting, slide decks, and post-event wrap-up.
• Assist in executing online events, including video organization, registration creation, Zoom meeting and CVENT webinar setup, and full virtual event execution.
• Collaborate with marketing to create campaigns that drive attendance and engagement in education events.
• Act as a trusted advisor and thought leader by proactively identifying customer education needs and providing relevant learning solutions.
• Work closely with Customer Success Managers to track the impact of education programs on customer satisfaction and retention.
• Implement strategies to increase product adoption through self-service learning resources and guided training.
• Analyze usage data and customer feedback to refine and optimize education offerings.
• Execute post-event surveys via SurveyMonkey and analyze feedback to improve future education programs.

Requirements

• Experience delivering technical or software training, ideally within manufacturing, design, CAD/CAM, or SaaS industries.
• Strong presentation and communication skills - comfortable speaking to both small and large groups in person or virtually.
• Understanding of woodworking, cabinetry, or millwork manufacturing processes is highly valued.
• Proficiency with BricsCAD, Microvellum Toolbox, or related design/manufacturing software preferred.
• Excellent interpersonal skills with the ability to build relationships and engage customers at all levels.
• Organized and adaptable, able to manage multiple customer engagements and travel schedules.
• Experience with virtual delivery platforms (Teams, Zoom, or equivalent).
• Willingness to travel frequently across Australia and occasionally internationally for customer visits and company events.
• Self-starter with a growth mindset and a passion for continuous learning and innovation.