Director of Engineering - Hosting

Pantheon is a remote-forward company powering websites for organizations like Google, Princeton, and the United Nations. They focus on WebOps platforms for building, iterating, and scaling WordPress, Drupal, and Next.js sites.

Location: Remote (US)

Salary: $216,000 - $270,000 USD per year

Responsibilities

• Own the technical roadmap for Pantheon’s hosting infrastructure, driving reliability, scalability, and performance across hundreds of thousands of customer sites and billions of monthly requests
• Lead and mentor Engineering Managers and senior engineers, building a high-performing team with a culture of ownership, operational rigor, and continuous improvement
• Drive architectural decisions for large-scale distributed systems, with particular focus on edge delivery, caching strategies, database operations, and multi-tenant infrastructure
• Define and enforce SLOs, observability standards, and incident response practices that keep the platform stable and customers confident
• Manage critical customer escalations directly — understanding the technical depth of what customers are running and communicating clearly under pressure
• Balance technical debt against platform stability, making principled trade-offs that keep the system healthy as it scales
• Represent Pantheon’s technical interests with key technology partners and vendors
• Champion AI-native engineering practices across the team, integrating AI tooling into workflows, automation, and architectural decision-making

Requirements

• 12+ years of engineering experience with 3+ years managing other managers
• Background at a company that sells a cloud service — you understand what it means to operate infrastructure that customers depend on and pay for
• Proven track record leading high-performing engineering teams through meaningful technical transformation
• Executive-level communication skills; able to translate complex infrastructure concepts for product, sales, and executive audiences
• Deep experience with on-call operations and customer escalation management at scale
• Advanced knowledge of GCP, AWS, or Azure and container orchestration systems (Kubernetes)
• Expert-level understanding of distributed systems, cloud-native infrastructure, and large-scale multi-tenant hosting environments
• Hands-on experience with the database and caching technologies that power production web infrastructure: Nginx, MySQL, Redis, Memcached, PostgreSQL, Elasticsearch
• Strong familiarity with web runtime environments: PHP, Node.js, and related application server technologies
• Experience with CDN and edge delivery architecture — caching strategies, cache invalidation, edge performance optimization
• Proficiency in Go, Python, or equivalent systems-oriented languages
• Supporting AI-native development workflows, including LLM integration and agentic automation
• Staff-level architectural knowledge with a track record of driving decisions through in-depth technical discussion

Benefits

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco & Chicago)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate