Digital Solutions Specialist

The Digital Solutions Specialist supports Newport Water's operations by analyzing, refining, and implementing efficient business processes using digital tools, automation, and business applications. The role focuses on continuous, incremental improvements through practical, hands-on process optimization.

Location: Barbados

Responsibilities

• Build a working understanding of Newport Water’s operations and key workflows
• Support teams across Sales, Operations, Finance, and Service in reviewing and improving processes
• Identify inefficiencies, bottlenecks, and sources of waste in day-to-day activities
• Assist in redesigning workflows to improve efficiency, consistency, and client experience
• Apply Lean thinking to simplify processes and reduce unnecessary steps
• Contribute to a culture of continuous improvement through small, practical changes
• Work with team members to understand current processes and challenges
• Help identify required data inputs, outputs, and dependencies
• Document current-state and future-state workflows in a clear and practical way
• Support the translation of business needs into structured solution requirements
• Configure and improve solutions within ERP, CRM, and other business applications (including Zoho One)
• Build and maintain automations that reduce manual work and improve accuracy
• Support integration between systems (ERP, CRM, website, e-commerce, etc.)
• Ensure solutions align with agreed process improvements
• Work with external specialists on more advanced integrations or technical implementations when needed
• Assist in applying AI tools where they offer clear, practical benefits
• Support the day-to-day administration and improvement of core business applications
• Help maintain data accuracy, system structure, and user access controls
• Assist in ensuring systems remain reliable and aligned with operational needs
• Escalate or coordinate more complex system issues where required
• Build and maintain basic dashboards and reports to support operational visibility
• Help ensure data is accurate and consistently used across systems
• Support leadership with tracking key metrics and performance indicators
• Use data to highlight opportunities for process improvement
• Create and update Standard Operating Procedures (SOPs) for key processes
• Ensure SOPs are clear, practical, and aligned with how work is actually performed
• Support development of training materials and onboarding resources
• Contribute to building and maintaining the company’s Learning Management System (LMS)
• Ensure documentation is kept current and accessible
• Maintain clear documentation of workflows, automations, and system changes
• Follow established change management and testing practices for updates
• Support basic system security practices such as access control and data handling
• Help ensure solutions are maintainable and not overly dependent on individuals
• Provide first-line support for business applications and digital workflows
• Troubleshoot and resolve common system issues
• Support teams in using systems correctly and consistently
• Reinforce adoption of standardised and improved processes
• Work with external ICT providers and technical partners as required
• Support basic system integrations and troubleshooting using APIs
• Assist with technical tasks or coordinate external support where needed
• Provide light ICT support (user setup, access, basic troubleshooting)

Requirements

• Strong systems thinking and interest in improving business processes
• Basic understanding of Lean principles and continuous improvement
• Experience working with ERP, CRM, or similar business applications
• Ability to understand workflows and help map or improve processes
• Experience with automation tools or digital workflows
• Basic working knowledge of APIs and integrations (REST, JSON, webhooks, etc.)
• Strong problem-solving skills with a practical, hands-on approach
• Ability to work collaboratively across teams

Additional Information

• This role is based in Barbados with working hours from 7:30am to 4:30pm. It is a permanent position within the Operations department, working in an office environment. The role emphasizes continuous, incremental improvements and collaboration with internal and external stakeholders. The deadline for application is June 5th, 2026.